VPNJo FAQ

No email address is required. Create an account with a username and password. Keep your credentials safe, and never share them or your subscription link in public notes or group chats. Before signing in, make sure you are on the VPNJo website. Since your account is not tied to an email address, your inbox is not a backup for your account details. If you can’t sign in, check your keyboard input, capitalization and extra spaces. If the issue persists, visit the support page for available help options. Never send your password to anyone.

Sign in to the user panel and find your subscription details in the account overview. Copy the subscription as instructed and import it into your client. If you already have a configuration, find the VPNJo entry in your client’s subscription manager and update it, then check whether the route list has refreshed. Copying a link is not the same as connecting: after importing, you still need to select a route and turn on the connection. If the update fails, make sure your device can reach the panel and your subscription is active, then check that the link wasn’t cut off or copied with extra spaces. Your subscription link grants access to your account, so hide it in full before sharing screenshots.

VPNJo has no limit on the number of devices that can be online at the same time, so you don’t need to buy another plan just because you’ve changed devices. Sign in to the same account on your new device, download a compatible client from the panel, and import your subscription. Supported platforms include Windows / macOS / iOS / Android / Linux. Button labels and permission prompts may vary by platform, so you don’t need to copy settings from another device. Unlimited devices do not mean unlimited data, so keep an eye on your plan’s remaining allowance. When you stop using an old device, remove any saved account details and subscription configuration to avoid leaving access credentials behind.

Check your order and subscription status in the user panel first, rather than repeatedly creating new configurations. Once the panel shows that your payment is complete, update the relevant subscription in your client and reconnect using your selected route. If configurations for multiple accounts are saved on your device, make sure the active subscription belongs to the account used for this payment, rather than updating a different entry. Check the panel and client separately; an old name in the client alone doesn’t mean the order failed. If the panel still doesn’t show the payment, keep your order ID and payment record, then explain the issue in a support ticket. Don’t pay again just to try to refresh the status.

Disconnect your client first and check whether your device can access the internet through its regular network. Once that’s working, make sure the client is connected—not just that the subscription was imported. Then check that a route is selected, the required network permissions are granted, and no other proxy tool is also controlling your traffic. Change one setting at a time and revisit the site so you can tell what made a difference. If switching routes doesn’t help, note the client’s message, the website you’re trying to reach and your network environment. Don’t clear all your settings right away; you could lose information that helps identify the problem.

Your browser and app may use different network paths. Check whether your client is configured to proxy browser traffic only, or whether a routing rule sends the app or its domain directly. Then make sure the system proxy or VPN permission is active. Some apps don’t follow system proxy settings, so check which traffic-routing options your client supports. A working browser doesn’t mean every app is connected. After changing settings, fully close and reopen the app to avoid reusing an old connection. If you’re using a work-managed device or a dedicated network, confirm the applicable requirements before changing any managed settings.

After a network switch, your client may still be holding on to a connection from the previous network. Make sure the new network can access the internet, then disconnect and reconnect your current route in the client. If that doesn’t help, close and reopen the client, and check its network permissions. Sleep settings or background restrictions may also interrupt the connection. Check your system settings for the client’s background access and battery-saving restrictions. Keep the website and route unchanged while troubleshooting so you don’t alter too many variables at once. If the issue keeps happening after the same action, include the network types before and after, the client’s message and the steps to reproduce it in a support ticket.

Open the support ticket section from the user panel. Include your platform, the route selected in your client, the app or website affected, and what you were doing when the issue occurred. You can also attach a screenshot of the error and say whether your regular network works, and whether updating the subscription or reconnecting changed anything. This helps support distinguish account issues from local settings. Include only log excerpts related to the problem, and hide passwords, full subscription links and payment details in screenshots. Reproducible details are more helpful than simply saying it doesn’t work. Keep follow-up information for the same issue in the original ticket where possible.

Pause bandwidth-heavy tasks on your device and other devices on the same network first, to rule out local network congestion. Then try another route in the same region. Keep the video and quality settings unchanged while you test; you’ll have an easier time identifying the cause than if you change the region, platform and quality at once. If playback still stutters, temporarily lower the quality to tell whether the issue is sustained throughput or a platform playback problem. Your experience depends on your local connection, cross-border path and streaming platform. A successful connection once isn’t proof of consistent performance. If you need help, share when the stuttering happened, the route name and the platform. There’s no need to keep reinstalling the client.

VPNJo covers 90+ countries / 210+ routes. Check your client for the routes currently available. Popular regions include Singapore, Hong Kong, Japan, the United States, Italy and Germany. Proximity is a useful starting point, but the actual network path may not be the shortest. Your choice also depends on whether the destination site supports that region and how the connection performs. For everyday work, you may prefer to stick with a familiar exit region. For services with regional requirements, check the platform’s rules first. A region name alone doesn’t tell you whether it suits every use, and one successful visit doesn’t mean every route in that region will work the same way.

These terms describe how a route is carried. An IEPL route generally uses a dedicated line. A transit route is forwarded through an intermediate node, while a direct route emphasizes reaching the exit without that kind of transit path. The labels don’t replace real-world testing or guarantee speed, access to a platform or ongoing availability. Choose a region that suits your needs first, then compare performance under the same network conditions. Check your client’s description for the route types and options available. If a route has a problem, try another route in the same region rather than judging the entire service by one type label.

A connected route only confirms the client’s connection status. The destination service may also consider your exit region, account region, payment details, device location or previous session when determining eligibility. Check the platform’s regional and account requirements, then make sure your routing rules are sending the app through the selected route. After changing your exit region, close and reopen the app to see whether it’s still using an earlier session. Don’t repeatedly change account details or retry payments to troubleshoot a network issue. VPNJo does not guarantee access to any specific platform based on a route’s region label. Check the platform’s official rules and, if needed, see our complete streaming access guide.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. To compare plans, estimate your typical data use first, then check your current plan and available options in the panel. Unlimited devices do not mean unlimited data. Before upgrading, review the checkout details in the panel and confirm you’re changing the plan you currently use. If your client still shows an old data balance, refresh it and check the account overview rather than relying on cached information to confirm a reset or upgrade.

Data packages cost ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They last until the data is used and never expire. Monthly subscriptions reset their data each month on the activation date. If you mainly need data for occasional trips or one-off tasks, compare a data package with an ongoing monthly subscription. If your usage is more regular, focus on the monthly plan’s data allowance. Never expiring describes the data package’s validity; it does not mean unlimited use. If you already have a plan and want to know whether plans can coexist, switch or draw down in a particular order, check the panel or confirm through a support ticket. Don’t assume plans stack automatically.

VPNJo supports Alipay / WeChat Pay / USDT. Pay through the order process in the user panel, then return to the panel to check your order and subscription status. If your payment provider shows the payment as complete but the panel hasn’t updated, check which order and account the payment belongs to. Keep your order ID and payment record, then describe the difference in a support ticket. Don’t create and pay for another order to fix a status issue, and don’t send payments to unfamiliar recipients outside the ticket system. In payment screenshots, hide any account details not needed to review the transaction. The checkout information shown in your panel is the source of truth.

VPNJo offers 14-day no-questions-asked refunds. To request one, sign in to the account used for payment and submit a refund request through the user panel’s ticket system, including the relevant order ID for verification. Before submitting, review the refund policy and terms of service to confirm the applicable details. If you’re also having connection issues, you can mention them, but you don’t need to keep trying to connect before providing troubleshooting details. Add any information needed to process the request to the original ticket. Don’t post full payment records, passwords or subscription links publicly. Refund progress and handling details will be provided in the ticket response; this page does not promise a processing time.