No support email address is currently published, and there is no email inquiry channel or stated email response time. Submit account and order questions through a support ticket.
Connection & Subscription Support
VPNJo Customer Support
Submit a ticket through the user panel for connection issues, subscription setup, or billing questions.
Ticket portal
For issues that require checking your account, order, or connection. Sign in to the user panel, describe what happened, then add details and check replies in the same ticket to keep the full support history in one place.
Response times: We don't provide a fixed response-time guarantee on this page. Check your ticket for the latest updates. Return to the user panel after submitting, and reply to the same ticket if you need to add more information.
Other contact options
Use the contact details listed on this page as the current official information.
Telegram
No Telegram support account is currently listed, and no inquiry channel or response time is provided for Telegram. Use the ticket portal in the user panel.
How-to guides
Use the guides to find instructions for installation, importing subscriptions, and checking your connection—no need to wait for a support reply. For account-related checks, submit a ticket.
Read the guides →What to include in your ticket
Describe what happened and what you've already tried so support can investigate with the right context.
Connection & client issues
Tell us which platform you're using, such as Windows, macOS, iOS, Android, or Linux, along with the exact error shown in the client, selected region, when the issue started, and the site or service you're trying to reach. Say whether all sites are unreachable or just one service, and note whether switching routes or importing the subscription again changed anything.
Subscriptions, payments & data usage
Specify the plan or data package involved, and include the relevant order number, order status, and any necessary screenshots in your user-panel ticket. Payments are supported via Alipay, WeChat Pay, and USDT. When checking a payment, distinguish the result shown on the payment page from the order status in the user panel. Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain valid until used and never expire.
Refund questions
VPNJo offers 14-day no-questions-asked refunds. To ask about a refund, identify the relevant order and your request in the ticket. See the refund policy for details and the Terms of Service for the full agreement.
Before submitting materials Never send your account password, payment password, or full subscription link. If a screenshot contains subscription credentials, obscure them first and leave only the error and status information relevant to the issue.